Paying for School Meals
At Carshalton High School for Girls we operate a cashless catering facility.
What is a cashless system?
At the heart of the cashless system there is a computer controlled by IMPACT Software. This allows the system to recognise each individual student, hold individual cash balances, record cash spent and cash received, record where money is spent and on what food on any specific date and time of day.
How are students recognised by the system?
Each student will be registered by a biometric image and photograph with the system, which will set up an individual account. Students and parents can rest assured that the biometric image cannot be used by any other source for identification purposes. The system uses an image of a finger to create a mathematical algorithm and then discards the print, only the numbers remain and these cannot be re-interpreted back into a fingerprint image. Whilst it is preferred that parents opt for the biometric option to access the cashless catering there is also a card facility should you prefer. There is a £3 admin charge for this option and £3 charge for any further replacement cards. Please note that the school and Aspens will not be held accountable for any misuse of your daughter’s account as a result of this.
How is the account used to obtain a school meal?
A scanner is used at the till whereby a student places their finger on the scanner to activate their Account. A display shows the Server the student’s name, class and current balance held within the system. The selected food items will be entered into the system from an itemised keyboard while the amount spent and the new cash balance will show on the display.
How is the money entered into the system?
Paying by Cheque
You can pay by cheque made payable to 'Aspens Services Limited' to cover any period – full term, half term, month or week; or a fixed monetary amount of your own choice. Please note that cheques should be placed in an envelope addressed to Aspens Services Limited and deposited in the post box located in the school near the Reprographics Room (A corridor) before 9.00am to be credited the same day. Please ensure you write your daughter’s name, tutor group and full home address on the reverse of the cheque.
What is the suggested cheque value? £10.00 plus
Cheques returned due to insufficient funds are charged £4.00. This will be deducted from future credit balances.
A ParentPay activation letter with User Name and password is issued by Aspens Services to enable you to register and create an online account. Once your account is set up you will be able to manage the meal account on line.
Please note: Online payments are not credited to the student's account between 12.00 noon and 2.00pm; at all other times the system updates every 15 minutes.
Students can top up their account by Using the Revaluation Machines located in the canteen and near the Reprographics Room (A corridor). It is recommended that you use methods 1 or 2 to avoid your daughter having to bring cash to school.
Cash deposits in the school's revaluers are updated to the student's account every 15 minutes.
How will a student be able to check their current credit balance held on the system?
Every time the student spends money in the canteen, the till shows the available credit left on the account.
The cashless payments to Aspens Services Limited are completely separate from any payments to CHSG. All queries regarding payments or the canteen service should be referred to: Matthew Agnew, Aspens Services Limited on 01905 759613, email: firstname.lastname@example.org.
There are also two Revaluation Machines located in the canteen and near the Reprographics Room which provide for secure, accurate and efficient cash collection and account management. Although account balances can be credited by cheque, cash and over the internet, the revaluation machines provide users with the facility to check their balance and load cash onto their accounts in a simple and accessible way.
How can parents help to manage their accounts?
Accounts should be kept regularly topped up and this can be done either by parents on line using their ParentPay account or by students paying cash into the on-site cash valuers (located in A corridor and the canteen).
As a safeguard one-off measure, should an account have insufficient funds a student will be allowed one meal on credit, but this should be settled the next school day. To help prevent this happening you can set up an alert system on ParentPay so that you can receive a text or email to alert you if your account reaches a trigger balance. This can be found under your ParentPay profile in alert settings. The ParentPay website also provides a section on FAQs (Frequently Asked Questions) which can be helpful when trying to resolve any user issues you may have.