Dear Parents/Carers. 

We are pleased to confirm the introduction of the Arbor Parent Portal and app. This will support our communication with you, enable you to manage many aspects of school life and keep track of things all in one place. You can log-in to the portal and use the app from today. There are limited functions available until 16th March when payments and other school systems are due to switch across and the portal and app will have full functionality.  

From the 16th March, the Parent Portal and app will allow you to: 

• Report absences on the day of absence 
• Make payments for food and trips (replacing ParentPay) 
• See your daughter’s timetable 
• Update administrative details about your daughter 
• Give consent for trips and visits 
• Access attendance and behaviour data 
• Receive In-App messages 

Accessing the Arbor Parent Portal and app 

To access the Parent Portal, you will just need to set a username and password. You can do this by going to https://carshalton-high-school-for-girls.uk.arbor.education and then clicking on ‘First time logging in?’ and then following the instructions on screen. 

• Your username is the email you use to receive contact from the school. 
• You will also be asked to enter your daughter’s date of birth. 

You will need to log in to the Arbor Parent Portal before you can use the Arbor app, which is available to download for free in the Apple Store or Google Play Store (search ‘Arbor’). If you do not wish to use the app, the online Parent Portal has all the same functions except for In-App messaging. 

In order to gain access to the Parent Portal, parents/carers each need to have a separate email address in their contact details and not have a shared email address. Shared email addresses will be assigned to the first named contact unless it is clear that the address belongs to a named individual. If any email addresses need to be updated, please email the School Office at office@chsg.org.uk 

If you have not already done so, please add no-reply@mail.arbor-education.com to your safe senders list.  

The Parent Portal will be live with full functionality from Monday 16th March at 8.00am, but please start to register for the portal from today. 

Payments 

Please remember that ParentPay will cease to accept payments on Thursday 12th March and top-up payments will not be possible until Arbor Pay goes live at 8.00am on Monday 16th March. Any ParentPay balances will automatically transfer across from ParentPay to Arbor Pay. 

Attendance 

Until Friday 20th March, we will continue to offer the option of reporting absence using the email address: absence_reporting@carshaltongirls.org.uk. After this date, please use the Arbor Parent Portal or app or telephone 0208 647 8294 (select ‘attendance’) to report on the day of absence. 

The process for planned leave of absence is unchanged. You will still need to complete the form available on our website, where you will also find further advice and support: Carshalton High School for Girls – Attendance & Punctuality. 

Support 

For guidance on using the Arbor Parent Portal and App, see the link below for help: https://support.arbor-education.com/hc/en-us/sections/201716749-Parent-Portal-and-App-Getting-started-and-logging-in 

Troubleshooting Login Issues for Arbor Parent Portal and App: https://support.arbor-education.com/hc/en-us/articles/115002810985-Troubleshooting-Login-Issues-for-Arbor-Parent-Portal-and-App  

There will be in-person drop-in assistance available at school for registering for the Parent Portal and app on Monday 16th from 3.15pm to 4.30pm. Please come to Main Reception if you would like to talk to someone.  

As with all phases of the introduction of Arbor, we are in the hands of technology working as it should. If there is any change in plans or the need for contingencies, we will communicate this straight away. 

Yours sincerely,  

Mr Sambrook 
Deputy Headteacher 

We are moving our IT and communications systems to a different provider, Arbor, over the February half term break. This will bring together our core school data and systems in one place. As well as being more efficient for the school it will allow us to communicate more efficiently with families.